Q: What if the part is defective?

All parts carry a replacement warranty — 7-day QC testing or 30-day depending on part type. Tier 1 (7 days): all displays (Compatible, Premium and Original Grade), plus all electrical parts. Tier 2 (30 days): non-electrical parts (middle frames, back panels, front and touch glass, back covers, housing). Test before install for Tier 1 — installation ends warranty. Manufacturing defect coverage for Tier 2.

Question 1

Will this part fit my phone?

Accepted Answer

Pick your exact model first. Green means the part is matched to that model.

If the product page asks you to check your variant, compare the model number in Settings (About phone on Android, General → About on iPhone) before you order.

Question 2

Where is my model number?

Accepted Answer

Android: Settings → About phone → Model number (for example SM-A505F). iPhone: Settings → General → About, then tap Model Number to show the code that starts with A (for example A2633). Either the model number or the marketing name works for part search.

Question 3

Which quality grade to pick?

Accepted Answer

Compatible: Aftermarket part, tested for fit and function. Premium: Higher-grade aftermarket with improved display quality. Available only for OLED display models. Original Grade: Verified original part with source traceability.

Question 4

When will my order arrive?

Accepted Answer

Orders dispatch within 24–48 working hours. Delivery in 3–5 working days across India. Tracking details sent via SMS/email after dispatch.

Question 5

Is shipping free?

Accepted Answer

Shipping cost depends on weight and destination. The exact amount is shown at checkout before payment.

Question 6

Do you deliver to my pincode?

Accepted Answer

We deliver across India. Enter your pincode at checkout to confirm serviceability and estimated delivery time.

Question 7

Can I cancel my order?

Accepted Answer

Cancel within 24 hours of placing your order. After that, cancellation is not permitted. Eligible cancellations receive a full refund to the original payment method within 5–10 working days.

Question 8

What if I reject the delivery?

Accepted Answer

The order becomes RTO. Logistics and handling charges are deducted. The balance is refunded after verification.

Question 9

Can I choose my delivery date?

Accepted Answer

Delivery dates cannot be selected. Orders dispatch within 24–48 hours and are delivered per the courier's schedule.

Question 10

What if the part is defective?

Accepted Answer

All parts carry a replacement warranty — 7-⁠day QC testing or 30-⁠day depending on part type.

Tier 1 (7 days): all displays (Compatible, Premium and Original Grade), plus all electrical parts.
Tier 2 (30 days): non-electrical parts (middle frames, back panels, front and touch glass, back covers, housing).

Test before install for Tier 1 — installation ends warranty.

Manufacturing defect coverage for Tier 2.

Source: Warranty policy · updated 23 Oct 2026

Question 11

Covered if it fails after install?

Accepted Answer

Tier 1 parts: No — installation voids the QC warranty. Tier 2 parts: If the defect is verified as manufacturing-related (not device fault or installation error), it may be covered within 30 days.

Question 12

What if I get the wrong part?

Accepted Answer

If RepairFully sent the wrong part, we replace it at no cost. If you selected the wrong device/part, replacement may be offered case-by-case but refund is not guaranteed.

Question 13

How do I claim a replacement?

Accepted Answer

Step 1: Customer raises claim via WhatsApp or Help Hub. Step 2: Evidence review (unpacking video, testing video, photographs). Step 3: Internal inspection after product is received. Step 4: Replacement approved or denied with reason. Replacement is dispatched within 24 working hours of approval, subject to availability. Pickup is arranged at no cost to the customer for approved claims.

Question 14

Can I get a refund instead?

Accepted Answer

No, unless replacement is not possible. Replacement is always the first resolution.

A refund is considered only when:

Replacement part is out of stock with no restock timeline.
A second replacement also fails (repeat manufacturing defect).
RepairFully cancels the order (part unavailable, fraud detected).
Order is cancelled within 24-⁠hour window (full refund).

Source: Payments & refunds · updated 4 Apr 2026

Question 15

How long does a refund take?

Accepted Answer

Refund timelines depend on your bank. UPI is fastest (1–3 days). Card/net banking may take 5–10 working days.

Question 16

Which payments are accepted?

Accepted Answer

RepairFully accepts prepaid digital payments only: UPI (PhonePe, Google Pay, Paytm, BHIM, etc.) Debit and credit cards (Visa, Mastercard, RuPay) Net banking

Question 17

Can I pay on delivery?

Accepted Answer

No. RepairFully is prepaid-only.

Prepaid protects real customers by enabling faster dispatch, better quality control, and cleaner replacement processes. Prepaid does not reduce your rights.

Replacement, verification, and support processes apply equally to all orders.

Source: Payments & refunds · updated 4 Apr 2026

Question 18

Is my payment secure?

Accepted Answer

All payments are processed through secure, third-party payment gateways. RepairFully does not store card details, UPI IDs, or banking credentials.

Question 19

Paid, but order not confirmed?

Accepted Answer

If amount is debited but order not confirmed: automatic reversal by payment gateway (allow 3-5 working days).

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